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Resumes listings in General Administrative

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Chelsea Knight (Hard-working graduate seeking meaningful job)

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Posted On: 8/17/2010 3:37:23 PM

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Sheri Y. White (Administrative Executive, Advisor)

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Posted On: 8/25/2010 2:18:38 PM

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Taneshia Tabron (Administrative Assistance/Clerical)

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Skills:

  • Delegate responsibility
  • Motivate others
  • Attend to visual detail
  • Assess and evaluate my own work
  • Assess and evaluate others' work
  • Deal with obstacles and crises
  • Multi-task
  • Manage time
  • Keep records
  • Handle complaints
  • Identify and manage ethical issues
  • Experience:

     Professional Experience

    Advantage Cable Service- Arlington, Texas 02/2009-03/2010

    Customer Service Specialist- Time Warner Cable/Direct TV

    Managed a high volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

    Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluation.

    Provided customer complaints, billing questions, and payment extension, and service request.

    Provided customer account and policy information in accordance to company policy, responded to customer inquiries through automated telephone system.

    Administered pre-collection notices and managed calls to debtors by utilizing a database that identifies the reduction of at-risk accounts from entering into collections.

    Contacted customers accounts with a delinquency of ninety days or more past due to negotiate appropriate resolution.

    Interviewed customers to obtain information and explain available financial services.

    Manheim Metro Dallas- Grand Prairie, Texas 05/2007-01/2009

    Office Assistant- Dealers Auto Auction

    Answered the main telephone lines for incoming calls, assist with inquiries, used fax and email regularly.

    Managed dealers’ license through dealers’ registration, processed payment request through AFC and DSC credit program to confirm credit limit.

    Provided clerical support under the supervision of the Office Manager to include filing, copying, and database input.

    Provided a high standard of customer service including receiving visitors, maintained attendance records of staff and visitors and receiving deliveries.

    Distribute incoming post and coordinate outgoing post.

    Provided excellent communication skills, comprehension, listening and negotiating skills.

    Maintained supplies of publicity material and replenished office equipment.

    IOIMAGE, INC- Denton, Texas 07/2005-03/2007

    Administrative Assistant/Front Desk Coordinator- Homeland Security

    Managed daily office operations, served as receptionist, and carried out bookkeeping.

    Administered pre-invoice notices through email, and managed incoming and outgoing mail through UPS database shipment for video/image processing product development.

    Implemented complex problem solving by adhering to company procedures identified potential negative and at-risk accounts on a monthly basis, forwarded delinquent invoices to AR/AP.

    Greeted and assisted customers by phone and directly, responded and operated inbound calls by switchboard, faxed, and scanned documents.

    Provided a steady order of supplies and organized client files numeric/alphabetically.

    Volunteer Experience:

    The Family Shelter- May 2010-July 2010

    Assist families with resources to help seek housing information.

    Assist in the kitchen to cook and serve food.

    Assist with cleaning the laundry facility.

    Assist with mopping and cleaning residential halls.

    Red Cross-2004

    Assist community with serving food for Christmas Holiday.

    Assist in cleaning facility after event.

    Provided close support for volunteer staffs in assisting the needy.

    Blaze Athletic Club- Non Profit Track and Field Team- 2002-2004

    Provided motivation and encouragement to AAU track and field to youth ages 7-18

    Help promote organization by creating flyers, brainstorming athletic uniforms, and recruiting potential new members.

                              Participated and organized sport related workout.

     

     

     

     

    Posted On: 8/29/2010 3:04:37 PM

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    Pamela Jenkins (Innovative Administrative Professional)

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    Posted On: 9/2/2010 7:28:06 PM

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